Terms & Conditions

The Abide Interiors warranty period commences from the date of sale. The Warranty period is as follows:

(a) 1 year for indoor furniture and homewares (residential use only)
(b) 3 years for outdoor furniture (residential use only), including synthetic weave, framework and welds, but excluding outdoor fabrics against fading, weathering, and general wear and tear.

This Warranty does not cover misuse or damage caused by environmental factors including prolonged exposure to direct sunlight, scratches, burns, inappropriate cleaning products, dragging, standing on, misuse, or inappropriate handling. This also includes exposure to excessive heat, dryness, humidity, moisture, salt air, or rapidly fluctuating temperature and humidity levels, including those caused by heating or air-conditioning systems.

Timber is a natural product and is responsive to changes in the environment. Seasonal expansion and contraction may occur depending on environmental conditions. Any movement, cracking, joint separation, bowing, splitting, or colour change in timber is not warranted. These are natural characteristics of timber, not faults, and contribute to the individuality and character of each piece.

Hairline cracking, checking, or separation in painted, lacquered, stained, or coated finishes may occur around joints or stress points due to natural timber movement and environmental conditions. Where this does not affect the structural integrity of the product, it is considered a natural characteristic and not a manufacturing fault.

Many of the materials used in our furniture and homewares are natural, hand-finished, or responsive to environmental conditions. Timber, natural stone, travertine, rattan, woven materials, microcement, painted finishes, fibreglass, fabrics, leathers, and outdoor materials may display natural variation in colour, texture, grain, veining, markings, pinholes, movement, surface irregularities, softening, fading, or ageing over time. Hairline cracking, checking, finish movement, minor separation around joins or stress points, and general weathering may also occur due to natural material behaviour, regular use, and exposure to environmental conditions.

These characteristics are considered part of the natural beauty and individuality of the materials used and are not considered manufacturing faults where they do not affect the structural integrity or intended function of the product.

Timber, fabric, leather, painted, and outdoor finishes are subject to natural ageing and everyday wear and tear, including minor surface marks, fading, stretching, softening, pilling, compression, and finish movement over time.

Natural variations exist in timber and stone products, including knots, cracks, colour variation, grain variation, veining, texture, and surface markings. These are unique to each product and are not considered faults.

Please refer to our Product Care & Maintenance page for guidance on how to care for your furniture and homewares.

Subject to the Australian Consumer Law, this Warranty does not apply to products sold as seconds, floorstock, clearance items, or products with defects or variations that were disclosed prior to purchase.

Abide Interiors’ liability under this Warranty is limited to repairing, replacing, or refunding (at its discretion) any product determined to have a manufacturing or material defect that is not the result of normal wear and tear, misuse, environmental conditions, or the natural characteristics of the materials used.

This Warranty is not transferable and does not apply to products used for commercial or hospitality purposes unless otherwise agreed in writing prior to purchase.

This Warranty excludes freight, transport, installation, re-delivery, or associated costs relating to the return, repair, replacement, or exchange of products.